Creating an Account and Installing the App
- Linking Required
- How do I register for Kura and get a Kura Account?
- What happens if I have not opened my ‘ Welcome to Kura’ email and linked within seven days?
- How do I get a new link code?
- My account won’t link
- How do I change my Kura password?
Making or Changing a Booking
- How Do I Make a Booking in the Kura app?
- How do I book a single trip which I do not want to repeat?
- How do I book on the Kura portal? Do I have to book via the Kura app?
- Why do I have to pick the school as the drop off in the morning. Isn’t that obvious?
- Can I make a booking at short notice?
- Does Kura know when the school is closed for the school holidays?
Viewing a Journey
- Boarding with QR codes
- How do I view my booking on the Kura app?
- How do I view my booking on the Kura portal?
- Tracking a journey via the Portal
- Tracking a journey via the app
- How do I know I am receiving up to date live information regarding a journey?
Prices, Billing, Fobs and Lost Property
- What are Tokens
- Do I have to pay for all my journeys all at once?
- Do I have to sign up and pay for a set period of time or can I pay per journey?
- Manage payment via the app
- Manage payment via the Portal
- Why is payment not working in the app?