Creating an Account and Installing the App
- My account won’t link
- How do I register for Kura and get a Kura Account?
- What happens if I have not opened my ‘ Welcome to Kura’ email and linked within seven days?
- Where can I find instructions on how to use the app?
- How do I change my Kura password?
- How do I update the Kura App?
Making or Changing a Booking
- Why am I receiving an error message stating 'There was an error in confirming your booking'
- How do I book a single trip which I do not want to repeat?
- Why am I receiving the message that I have not met the minimum purchase quantity?
- How do I book on the Kura portal? Do I have to book via the Kura app?
- When can I book for the next academic year?
- How Do I Make a Booking in the Kura app?
Viewing a Journey
Prices, Billing, Fobs and Lost Property
- How to add a token to passenger profiles:
- Do I have to pay for all my journeys all at once?
- Why is payment not working in the app?
- How do I report lost property?
- Do I have to sign up and pay for a set period of time or can I pay per journey?
- Where can I get a replacement fob?