You will only need a new link if you have never received a ‘Welcome to Kura email’. If you have been advised by your organisation that you should have received an invitation to create a Kura account and you have not received the email from Kura in your inbox or spam file please use the dedicated email address provided by your organisation for assistance.
If you are experiencing issues logging into the app please ensure you are using the same email address and the password you originally registered with. If you are unsure of your password please click on forgot/change password on your app login screen. You will receive an email from welcome@ridekura.com with the subject ‘Kura Sign Up verification code’ to the email address you registered with. This will contain a 6 digit verification code that can be entered into the app with your new password. Please use the eye icon to ensure that the password is entered as required. Please note your password must include 8 characters, 1 capital letter, 1 lower case, 1 number, and 1 special character. Special characters include: = + - ^ $ * . [ ] { } ( ) ? " ! @ # % & / \ , > < ' : ; | _ ~ ` .